Techniques that I am learning from the book: The Disease To Please..
Delay Response- ( Buying Time)
Delaying-Gives you more control
Examples: Before Replying.
If on telephone put on "hold" etc. etc.
Face to Face. Remove yourself for a moment.
Come back to conversation:
Delay Buy Time:
Tell the person you will need to take some time before you can respond back with a answer and will contact them in a few days.
Handle Resistance- Using the Broken Record technique
Acknowledge you understand the request.
Repeat Phrase to Buy Time.
Example: I need to check on a couple of things first. I will call you back later..
Explore each option/possibilities.
Make decision of whats best for you.
Yes, No or counter offer
Once you have weighted all your options and are ready to respond.
Handle Resistance using the Broken Record technique again.
Hi I am calling/texting/emailing you to get back to you about will a answer.
I will not be able to this or that right now.
Handle Resistance again:
Using the Broken Record technique again accept with understanding of the others needs this time.
Yes I understand you are in a bind or need someone to do xyz or want me to put you up for the night.
Example: I will not be able to assist your right now,or I will not be able to do that right now.. etc. etc..
Repeat Broken Record. I know where you are coming from. I will not be able to assist you right now.
Repeat as necessary:
Say Good Bye
Give yourself a pat on the back and relax..