Hi Casey , I downloaded and got the desktop icon, I open it up and it asks for my email and password, I enter the info and it freezes. It gets a little note up top that says "not responding" Just a guess cause the boax is to small to put all that up top but it looks like the program not responding prompt. I also try to close it and it won't shut down. I have to turn off the computer for it to shut down. No biggy. Hippo